Return Policy

CANCELLATION & EXCHANGES

CAN I CANCEL OR CHANGE MY ORDER?

 

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

 

Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.

 

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

 

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

 

CAN I RETURN MY PURCHASE?

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 60 day returns policy from date of purchase.

 

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.

 

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

 

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.

 

Digital products refund and return policy

 

**Return and Refund Policy for Digital Products**

 

Thank you for choosing our digital products. Your satisfaction is our top priority. Please read the following policy carefully before making any purchase.

 

**1. Refund Policy:**

 

Due to the nature of digital products and the fact that they cannot be returned, we generally do not offer refunds once the purchase is made. We encourage you to thoroughly review the product details, specifications, and any available demos or previews before completing your purchase.

 

However, we understand that exceptional circumstances may arise, and we will assess refund requests on a case-by-case basis in accordance with the following conditions:

 

- **Product Defects:** If you encounter any technical issues or defects with the digital product that render it unusable, please contact our customer support team within [3] days of purchase. We will investigate the issue promptly and provide either a replacement or a refund, at our discretion, if the issue is deemed to be caused by the product itself.

 

- **Unauthorized Purchases:** If you believe that an unauthorized purchase has been made using your account, please notify us immediately. We will investigate the matter thoroughly and may issue a refund if the purchase is found to be unauthorized.

 

**2. Return Policy:**

 

As digital products cannot be physically returned, our return policy applies only to cases of product defects or unauthorized purchases, as outlined above in the Refund Policy section.

 

**3. Contact Us:**

 

If you have any questions or concerns regarding our Return and Refund Policy for digital products, please feel free to contact us at (704) 559-9081 or by email at info@jamilahaminah.com. Our customer support team will be happy to assist you and address any issues you may have.

 

**4. Changes to the Policy:**

 

We reserve the right to modify or update this Return and Refund Policy for digital products at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.

 

By completing a purchase of our digital products, you acknowledge that you have read, understood, and agreed to abide by the terms of this Return and Refund Policy.

 

Last Updated: 11/04/2024

 

Thank you for your understanding and cooperation. We appreciate your business.