SHIPPING

 

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-4 business days. If you select Expedited Processing at checkout, we'll ship within 24-48 hours depending on which time in the day the orders are placed.

 

WHICH CARRIER DO YOU USE?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

 

HOW LONG DOES IT TAKE TO ARRIVE?

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days
• Canada - Within 4-10 business days
• Western Europe - Within 5-15 business days
• Australia/NZ - Within 5-15 business days
• Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

 

I DIDN'T RECIEVE MY ORDER

Please email us: info@JAMILAHAMINAH.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right hand corner of our site.

 

WHAT ABOUT CUSTOMS FEES/TAXES?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

 

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

 

If fees are charged by customs, they are payable by the recipient.

 

SHIPPING INSURANCE

 

Shipping insurance is offered at checkout. It's provided by JAMILAH AMINAH and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.

 

Please note - shipping insurance is non-refundable once your order has shipped.

 

 

**Shipping Policy for Digital Products**

 

Thank you for choosing our digital products. Please read the following policy regarding the delivery of your digital purchases.

 

**1. Delivery Method:**

 

As our products are digital and downloadable, there is no physical shipping involved. Upon completion of your purchase, you will receive instant access to download the digital product(s) directly from our website or through the provided download link in your confirmation email.

 

**2. Delivery Timeframe:**

 

Digital products are typically available for download immediately after the purchase transaction has been successfully processed. In some cases, such as pre-orders or products with specific release dates, access to the digital files may be granted at a later time, as specified during the checkout process.

 

**3. Accessing Your Digital Purchase:**

 

After completing your purchase, you will receive instructions on how to access and download your digital product(s). This may include logging into your account on our website, accessing a unique download link provided in your confirmation email, or following specific instructions provided on the product page.

 

**4. Technical Support:**

 

If you encounter any difficulties or issues with downloading or accessing your digital purchase, please contact our customer support team at (704) 559-9081 or by email at info@jamilahaminah.com for assistance. We are committed to ensuring a smooth and hassle-free experience for our customers and will promptly address any concerns you may have regarding the delivery of your digital products.

 

**5. Refund Policy:**

 

Please refer to our Refund Policy section for information regarding refunds for digital products. While digital products are typically non-refundable due to their nature, we will assess refund requests on a case-by-case basis in accordance with our Refund Policy guidelines.

 

**6. Contact Us:**

 

If you have any questions or require further assistance regarding the delivery of your digital products, please don't hesitate to contact us at at (704) 559-9081 or by email at info@jamilahaminah.com. Our dedicated customer support team is available to assist you and ensure that you receive the support you need.

 

Thank you for choosing our digital products. We appreciate your business and strive to provide you with a seamless and enjoyable shopping experience.